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Privacy Policy

1. INTRODUCTION

This Privacy Policy outlines the practices and procedures of Transcendent Media LLC ("Company", "we", "us", or "our") in the collection, use, disclosure, and protection of personal information gathered through matthewdoan.com (the "Website"). This policy is formulated in compliance with the laws and regulations applicable in the United States, particularly focusing on the standards required within the state of Virginia.

The Website, owned and operated by Transcendent Media LLC, is a platform where Matt Doan, as a Freedom Coach, provides coaching services and online programs aimed at empowering senior corporate professionals in their journey towards entrepreneurial freedom. Our services are intricately designed to help individuals build careers and lives on their own terms, leveraging the expertise gained from 15 years in management consulting.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Website. This Privacy Policy may change from time to time (see Changes to Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

It is also pertinent to mention that while we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. This Privacy Policy is part of our Terms of Service, which you can view at [link to Terms of Service].

2. INFORMATION COLLECTION

2.1 Types of Information Collected

In the course of operating the Website and providing our services, Transcendent Media LLC collects and processes various types of information from and about users of our Website, including:

a. Personal Information:

This refers to information that identifies an individual personally, such as name, postal address, email address, telephone number, and other identifiers by which you may be contacted online or offline. This information is generally provided by the users themselves when they register for services, subscribe to our newsletters, post material, or enter into transactions through the Website.

b. Technical Information:
When users access the Website, certain non-personal information may be automatically collected. This includes information like the user’s IP address, browser type, operating system, access times, and the pages they have viewed directly before and after accessing the Website.
c. Usage Data:

We also collect information about the services that you use and how you use them. This usage data may include information

3. USE OF INFORMATION

3.1 Purpose of Information Utilization

The information collected by Transcendent Media LLC through the Website is used for various purposes:

a. Service Provisioning:

Personal information is primarily used to provide and improve the coaching services and online programs offered. This includes using the information for account setup, service delivery, customer support, and communication regarding updates or changes in services.

b. Personalization of Experience:

The information aids in creating a tailored experience for each user. It enables us to understand and analyze the preferences and needs of our users, leading to personalized content and product offerings.

c. Communication:

We use the collected information to communicate with users about their accounts, our services, and updates to our terms, conditions, and policies. This also includes responding to inquiries, questions, and/or other requests.

d. Marketing and Promotions:

With the user's consent, we may use the information to provide updates on promotions, special offers, and other information about services and events we think may interest them.

e. Website Improvement:

Technical and usage data are utilized to improve the Website's functionality, design, and performance, ensuring a seamless user experience.

f. Legal Compliance:

We may use the information to comply with applicable laws, regulations, and legal processes as well as to protect the rights, privacy, safety, or property of Transcendent Media LLC, our users, or others.

3.2 Data Analysis and Cookies

Aggregate data, derived from personal information, may be used to understand Website usage trends and patterns. This helps in improving site design, products, and services. We may use cookies and similar tracking technologies to track activity on our Website and hold certain information, enhancing the user experience by customizing our web page content based on visitors' browser type or other information.

4. DISCLOSURE OF INFORMATION
4.1 Circumstances of Information Sharing

Transcendent Media LLC may disclose aggregated information about our users, and information that does not identify any individual, without restriction. However, we may disclose personal information that we collect or you provide:

a. To Contractors and Service Providers:

We may share information with contractors, service providers, and other third parties we use to support our business. These parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

b. For Legal Requirements:

If required by law or in good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, act in urgent circumstances to protect the personal safety of users of the Website, or the public, or protect against legal liability.

c. Business Transfers:

In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Transcendent Media LLC's assets, personal information held by Transcendent Media LLC about our Website users may be among the assets transferred.

d. Consent:

We may also disclose your personal information for any other purpose with your consent.

4.2 Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

5. INTERNATIONAL TRANSFERS
5.1 Transfer of Information Across Borders

In the process of providing our services, the personal information we collect may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

5.2 Consent to International Data Transfers

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Transcendent Media LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. COOKIES AND TRACKING TECHNOLOGIES
6.1 Use of Cookies

Transcendent Media LLC uses cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

a. Types of Cookies Used:

We use both session and persistent cookies on our Website. Session cookies are temporary and disappear after you close your browser. Persistent cookies remain on your device for a set period or until you delete them.

b. Purpose of Cookies:

These cookies help us to provide a more personalized experience on our Website, understand how our Website is used, and improve user experience by tracking and targeting user interests. They are also used for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while using the Website.

c. Managing Cookies:

Most web browsers are set to accept cookies by default. However, you can choose to set your browser to remove or reject browser cookies. Please note, however, that if you choose to remove or reject cookies, this could affect the availability and functionality of our Website.

6.2 Third-Party Tracking Technologies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These third parties may use tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services.

7. CHILDREN'S PRIVACY
7.1 Age Restriction

Our Website is not intended for children under the age of 13 years. We do not knowingly collect personal information from children under 13. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

7.2 Parental Control

If you believe that we might have any information from or about a child under 13, please contact us at [email protected]. Parents who believe that Transcendent Media LLC might have collected personal information from a child under the age of 13 can submit a request that it be removed by contacting us.

8. SECURITY MEASURES
8.1 Commitment to Security

The security of your information is important to us, and Transcendent Media LLC takes various precautions to protect the personal information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

a. Security Practices:

We implement a variety of security measures, including encryption and authentication tools, in accordance with industry standards to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

b. Data Breach Procedures:

In the event of a data breach, we will take reasonable steps to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. We will report any such breach in accordance with applicable laws and regulations.

c. User Responsibility:

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

9. DATA RETENTION

9.1 Retention Period

Transcendent Media LLC will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

a. Criteria for Retention:

The retention period for personal data is determined by considering the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

b. Deletion of Data:

Upon expiration of the retention period, personal data shall be deleted or anonymized in such a manner that the data subject is no longer identifiable.

9.2 Review and Update of Data

We periodically review the data we hold, and where there is no longer a customer, legal or business need for us to hold it, we will either delete or anonymize it. It is also the responsibility of the user to ensure that all personal information submitted to us is accurate. Users can review and change their personal information by logging into the Website and visiting their account profile page.

10. YOUR RIGHTS AND CHOICES

10.1 Access and Control of Personal Information

You have certain rights regarding the personal information we hold about you. These may include the right to access, correct, delete, or transfer your personal information, as well as the right to restrict or object to our processing of your data.

a. Accessing Your Data:

You have the right to request access to the personal information we hold about you, to ensure it is accurate and current.

b. Corrections:

You may contact us to correct or update your personal information if it changes or if the personal information we hold about you is inaccurate.

c. Deletion:

You also have the right to request the deletion of your personal information, subject to certain exceptions prescribed by law.

d. Objection to Processing:

Where applicable, you may object to the processing of your personal information and ask us to restrict processing of your personal information or request portability of your personal information.

10.2 Exercising Your Rights

To exercise these rights, please contact us at [email protected]. We will respond to your request to exercise these rights within a reasonable timeframe. Please note, we may need to verify your identity before processing your request.

11. THIRD-PARTY LINKS AND SERVICES

11.1 Links to Other Sites

Our Website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

a. Third-Party Services:

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

b. Caution and Verification:

We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

11.2 Use of Third-Party Services

In using our Website, you may also encounter third-party services, such as WebFlow and Google, for various functionalities. The use of these services may result in the collection and sharing of your information with these third parties.

a. Third-Party Privacy Policies:

The privacy practices of these third parties, including details on the information they may collect from you, are governed by their privacy policies. We do not control these third parties' tracking technologies or how they may be used.

b. User Consent:

By using our Website, you consent to the use of these third-party services and acknowledge that your information may be accessible to them.

12. CHANGES TO PRIVACY POLICY

12.1 Policy Updates and Modifications

Transcendent Media LLC reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any personal information.

a. Notification of Changes:

If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website's home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting our Website and this privacy policy to check for any changes.

b. Continued Use as Acceptance:

By continuing to use our Website and our services after these changes are made, you signify your agreement to the revised policy.

13. COMPLIANCE WITH SPECIFIC LAWS AND REGULATIONS

13.1 Adherence to Legal Standards

Transcendent Media LLC is committed to complying with all applicable laws and regulations regarding the collection, storage, processing, and protection of personal information.

a. U.S. Federal and State Regulations:

As a business operating in Virginia, United States, we comply with the U.S. federal laws and the specific regulations of the state of Virginia concerning privacy and data protection.

b. International Compliance:

While our primary operations are in the United States, we recognize the global nature of our business and comply with applicable international data protection laws, including but not limited to GDPR for our European users.

13.2 Specific User Rights

Depending on your jurisdiction, you may have specific rights regarding your personal information. For example, if you are a resident of the European Union, you have certain rights under the General Data Protection Regulation (GDPR).

a. EU Users' Rights:

These rights include, but are not limited to, the right to access, correct, delete, or transfer your personal information, as well as the right to restrict or object to our processing of your data.

b. California Residents:

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA).

13.3 Cooperation with Regulatory Authorities

We regularly review our compliance with our Privacy Policy. We also adhere to several self-regulatory frameworks in addition to complying with applicable laws. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

14. CONTACT INFORMATION

14.1 Questions and Inquiries

For any questions or concerns regarding this Privacy Policy or our data practices, users can contact us at:

Email: [email protected]

Mailing Address: [Provide the physical mailing address of Transcendent Media LLC]

a. Contact for Privacy Matters:

Users are encouraged to reach out to us for any matter related to privacy or personal data. We take user privacy seriously and will endeavor to address your concerns promptly and effectively.

b. Feedback and Suggestions:

We also welcome feedback and suggestions on how to improve our privacy practices. Your input is valuable to us in our ongoing effort to enhance user experience and data protection.

14.2 Response to Inquiries

Our policy is to respond to all inquiries, complaints, or questions regarding personal data and privacy matters as promptly as possible, and we aim to provide clear and helpful responses. We understand the importance of privacy concerns and strive to ensure that all communications regarding these issues are handled with the utmost respect and professionalism.